APPENDIX 5: STATEMENT OF WORK FOR IMPLEMENTATION SERVICES 

1.    INTRODUCTION

This Statement of Work (“SOW”) defines the scope, responsibilities, and timeline for the Standard Implementation of Simployer One (“the Services”). Its purpose is to ensure both Simployer and the Customer are aligned on what will be delivered, what is required from each party, and the success criteria for completion.

2.    SCOPE AND DELIVERABLES

Simployer will deliver a standardized onboarding and configuration of Simployer One, designed for small and medium-sized organizations with standard HR processes.

Phase	Main Deliverables Simployer	Main Deliverables Customer	Customer effort1
Preboarding	Create Customer account and invite customer to system Send preboarding email with preboarding material and Kick-off slots	Book Kick-off Meeting Complete preboarding tasks as outlined in preboarding material	1-3 days
Kick-off	Facilitate Kick-off meeting Present project plan, roles, and milestones Intro to project portal	Attend meeting with key stakeholders Confirm scope, milestones, and Go-Live target date	1 hour
Configuration & Setup	Lead implementation project Provide configuration guidance, documentation and best practices Conduct milestone check-ins Support customer with challenges and questions	Prepare and upload required data Configure system per Simployer guidance Provide necessary resources to meet milestones	40 hours over 4-6 weeks
Integrations	Provide integration documentation and configuration guides Support Simployer-side integration questions	Configure integrations using provided materials Engage integration partner if needed Test and validate integration	10 hours
Go-Live & Wrap-up	Verify system setup and readiness Provide final support and training materials Handover to Customer Success	Validate configuration and masterdata Confirm Go-Live readiness Communicate launch internally Distribute training material to Managers and Employees	3 hours

 

Note 1: Estimated effort may vary based on company size, organizational complexity and data quality.
Note 2: If the project is delayed by more than twenty (20) days beyond the agreed Go-Live Date due to Customer-related causes (e.g., unresponsiveness, data delays), Simployer may reassign resources, revise the timeline, and charge a reinstatement fee up to the value of the original implementation fee.

3.    OUT-OF-SCOPE SERVICES

The Services described in this SOW cover the standard implementation scope only. Any work outside this scope is considered out of scope and not included in the standard implementation fee. Examples of out-of-scope activities include, but are not limited to: 

• On-site or in-person training, workshops, or meetings
• Cleansing, transformation, or restructuring of customer-provided data
• Configuration or system changes that deviate from Simployer’s standard product functionality or templates
• Development of new features, reports, or integrations not covered by Simployer’s standard offering 
• Business process design, HR advisory, or change management consulting

Simployer may, at its sole discretion, agree to deliver certain out-of-scope services as a separate engagement, subject to:

• Fees and timelines to be agreed upon in writing, based on Simployer’s then-current rates.

4.    SUCCESS CRITERIA

A successful implementation requires collaboration. The following are key criteria for success: 

• Customer Ownership: A project lead and key stakeholders are assigned and available
• Defined Objectives: The Customer has articulated measurable goals and success indicators.
• Timely Execution: Tasks, deliverables, and decisions are completed within agreed timelines.
• Data Readiness: Core HR data is complete, validated, and available in the agreed format 
• System Acceptance: The Customer validates system setup and confirms readiness for Go-Live.

5.    COMPLETION AND HANDOVER

The implementation is deemed complete upon:

• Delivery of all Simployer deliverables as outlined above
• Confirmation of Go-Live or Customer’s written acceptance (whichever occurs first)